Refund Policy

Last updated: January 1, 2025

Quest Lens Journal does not sell physical goods. This Refund Policy applies to any digital products, premium subscriptions (if available), or paid services that we may offer in the future. This policy is designed to comply with applicable consumer protection laws and Google Ads policies regarding transparency and fairness. If you have purchased a product or service from us and believe a refund is warranted, please read the provisions below and submit your request through our contact channels.

1. Scope of the Refund Policy

This policy applies solely to purchases made directly through the Quest Lens Journal website. It does not govern purchases of third-party mobile games or in-game items that we review or recommend, because those transactions are managed by the respective app stores (e.g., Apple App Store, Google Play Store) or game developers. For refunds on such games, please contact the relevant platform's support team directly.

2. Digital Content & Subscriptions

At present, Quest Lens Journal offers free editorial content. Should we introduce paid subscriptions, exclusive reports, or downloadable guides, all sales are generally final due to the intangible nature of digital goods. However, we are committed to high consumer satisfaction and may consider refunds under the following exceptional circumstances:

• Duplicate charges: If your payment method was charged multiple times for the same product due to a processing error.
• Technical failure: If you could not access the digital content you paid for because of a fault on our end, and we are unable to resolve the issue.
• Clear misrepresentation: If the product description was materially misleading or inaccurate compared to what was delivered.

3. Non-Refundable Situations

We do not provide refunds in the following cases:

• Change of mind or personal preference about the content after purchase.
• Incompatibility with your device, unless this was falsely specified in the product requirements.
• Loss or theft of your login credentials, allowing unauthorized access to premium content.
• Delay or inability to use the content due to your own internet service issues.
• Requesting a refund while continuing to use the purchased content or service.

4. Refund Request Procedure

To request a refund, please email us at [email protected] using the subject line "Refund Request." In your message, please include:

• Your full name and email address associated with the purchase.
• Date and transaction ID or receipt number.
• A clear explanation of the issue and why you believe a refund is justified according to the criteria above.

We will review your request within 5-10 business days. If additional information is needed, our support team will contact you. Once a refund is approved, it will be issued to the original payment method within 7-14 business days, depending on your financial institution's processing times.

5. Partial Refunds

In some cases, a partial refund may be offered if only a portion of the digital product or subscription period is affected by an error. The calculation of partial refunds will be proportional to the unused period or inaccessible content, as determined by our team in good faith.

6. Third-Party Apps Purchases

If you are requesting a refund for a mobile game that you purchased from an app store, we are unable to assist directly. Please follow your platform's official refund page, such as Google Play Help or Apple Support. Our reviews and ratings do not guarantee a right to a refund from third parties.

7. Chargebacks

If you dispute a charge with your bank or payment provider rather than contacting us directly, it may delay or complicate the resolution process. We encourage users to contact us first before initiating a chargeback. We reserve the right to defend any chargeback with documentation of the delivered digital product.

8. Updates to This Policy

We may revise this Refund Policy as needed to comply with evolving regulations, Google Ads guidelines, or new business offerings. Any update will be posted on this page, and the revised version will become effective from the date of publication. It is your responsibility to review this page periodically.

9. Contact Us

For any questions or to submit a refund request, please reach out to:

• Email: [email protected]
• Mailing Address: Quest Lens Journal Billing Team, 123 Media Lane, San Francisco, CA 94105, USA

We aim to respond to all inquiries within 2 business days of receipt and assist you in a fair and transparent manner.